Shipping policy


We understand that getting your pet's products quickly is very important to you and therefore we make every effort to process and fulfil your order as fast as possible...

All orders placed in our online store are subject to product availability and will be delivered according to our delivery terms. If there are any problems regarding your order, we will notify you using our e-mail address you have provided with the order. for whatever reason, we cannot process your order, we will contact you on the phone number or email address you have provided us.

If a product is Out of Stock, we will also contact you to advise you on the expected waiting time. We’d also be happy to make alternative recommendations if you can’t wait for the Out of Stock product to arrive.

We will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE. 

Delivery Schedule :

  •  We endeavour to ship all orders promptly and as quickly as possible. orders  will be delivered within  ( 1 - 5 )  Business days . We always try to deliver as quickly as possible.

Note :

  • There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

     

 

CAN I CANCEL MY ORDER?

You can cancel your order within 24 hours and before the order is dispatched. A refund will be made based on your original mode of payment.

 

I HAVE ENTERED AN INCORRECT ADDRESS!


If you have misspelled or auto-filled your address incorrectly, simply notify us immediately via email. If the address is wrong, we can correct this within 24 hours.


FOR PRE-ORDERED OR BACK-ORDERED ITEMS


If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. So if you ordered more than one item on a single order and receive only a part of your item don't worry, you will receive your other items shortly after.


I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?

If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours 

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